Terms and Conditions

Use of Products

AMEN Technologies’ products are intended primarily for laboratory research purposes and, unless otherwise stated on product labels in AMEN Technologies’ catalog or other official statement, are not to be used for any other purposes, including in vitro diagnostic purposes in foods, drugs, medical devices or cosmetics for humans or animals or for commercial purposes. Therefore, Buyer realizes that, since AMEN Technologies’ products are, unless otherwise stated, intended primarily for research purposes, they may not be on the Toxic Substances Control Act (TSCA) inventory. Buyer assumes responsibility to assure that the products purchased from AMEN Technologies are approved for use under TSCA, if applicable.

Buyer acknowledges that the products have not been tested by AMEN Technologies for safety and efficacy in food, drug, medical device, cosmetic, commercial or any other use, unless otherwise stated by AMEN Technologies’ written or verbally to Buyer. Buyer expressly represents and warrants to AMEN Technologies that Buyer will properly test, use, manufacture and market any products purchased from AMEN Technologies and/or materials produced with products purchased from AMEN Technologies, in accordance with the practices of a reasonable person who is an expert in the field and in strict compliance with all applicable laws and regulations, now and hereinafter enacted.

Buyer further warrants to AMEN Technologies that any material produced with products from AMEN Technologies shall not be adulterated or misbranded within the meaning of the Federal Food, Drug and Cosmetic Act and shall not be materials which may not, under Sections 404, 505, or 512 of the Act, be introduced into interstate commerce.

Buyer has the responsibility to verify the hazards and to conduct any further research necessary to learn the hazards involved in the products purchased from AMEN Technologies. Buyer also has the duty to warn Buyer’s customers and any auxiliary personnel (such as freight handlers, etc.) of any risks involved in using or handling the products. Buyer agrees to comply with instructions, furnished by AMEN Technologies, relating to the use of the products and not misuse the products in any manner.

If the products purchased from AMEN Technologies are to be repackaged, relabeled or used as starting material or components of other products, Buyer will verify AMEN Technologies’ assay of the products. No products purchased from AMEN Technologies shall, unless otherwise stated, be considered to be foods, drugs, medical devices or cosmetics.

 

Pricing and Price changes

Prices shown are fixed and subject to change by AMEN Technologies at any time. Please visit us at amen-technologies.com for current prices. If you place your order by phone, we will confirm our current price at that time.

Shipment will be made promptly, even if prices have been nominally increased. Price changes will not affect your invoice after the order is officially completed.

 

Warranties And Disclaimers

AMEN Technologies warrants that its products conform to the description of the products, as provided through AMEN Technologies’ catalog, analytical data or other literature. This warranty is exclusive and AMEN Technologies makes no other warranty, express or implied, including any implied warranty of merchantability or fitness for any particular purpose. AMEN Technologies’ warranties made in connection with any sale shall not be effective if AMEN Technologies has determined, in its sole discretion, that Buyer has misused the products in any manner, has failed to use the products in accordance with industry standards and practices, or has failed to use the products in accordance with instructions, if any, furnished by AMEN Technologies.

AMEN Technologies’ sole and exclusive liability and Buyer’s exclusive remedy with respect to products proved to AMEN Technologies’ satisfaction to be defective or nonconforming shall be replacement of such products without charge or refund of the purchase price, in AMEN Technologies’ sole discretion, upon the return of such products in accordance with AMEN Technologies’ instructions. AMEN Technologies shall not in any event be liable for incidental, consequential or special damages of any kind resulting from any use or failure of the products, even if AMEN Technologies has been advised of the possibility of such damage including, without limitation, liability for loss of use, loss of work in progress, down time, loss of revenue or profits, failure to realize savings, loss of products of buyer or other use or any liability of buyer to a third party on account of such loss, or for any labor or any other expense, damage or loss occasioned by such product including personal injury or property damage unless such personal injury or property damage is caused by AMEN Technologies’ gross negligence.

All claims must be brought within 6months of shipment, regardless of their nature. After this period of time AMEN Technologies’ warranty is not in effect.

For more information about AMEN Technologies’ Terms and Conditions you should review our invoices and packing slips or you may obtain a copy of our Terms and Conditions by contacting our Customer Service Department at +30 2130263410/ contact@amen-technologies.com.

 

Return Policy

Our Customer Service Department is available to assist you should a problem arise with your order. Please inspect your packages immediately upon receipt and notify us promptly of any damage or discrepancies. Should an item be shipped to you incorrectly, as the result of an error on our part, we will take quick and appropriate action to correct the problem.

Prior to returning any items, please contact the Customer Service Department (+30 2130263410/ contact@amen-technologies.com) to obtain shipping instructions. A return authorization will ensure the safe and proper handling of material and enable us to expedite a resolution. Items returned without prior authorization may not be accepted. Shipment of authorized returns should be made within 30 days.

We will do our best to fulfill requests to return material. However, in order to maintain the quality of our products and continue to provide competitive prices, certain items may not be returned for credit. These items include: diagnostic reagents, refrigerated or frozen products; reagents and standards, which have passed their expiration dates; custom products or special orders; products missing labels, parts or instruction manuals; books, computer software and equipment removed from their original packaging.

 

International Shipping Information

Numerous restrictions and regulations govern the international transport of chemical products. We strive to ship all orders without delay and to minimize delivery cost within these regulatory guidelines.

We use Speedex as our designated Carrier. Transportation Costs are added to your invoice. If you want you can choose other forwarders to handle your orders, but you have to inform us prior to the order by calling or emailing the Customer Service Department, in order to adapt any extra or less cost to your final price. Hazardous items incur additional charges.

On request we will send you an offer on the most appropriate transport method regarding product characteristics and destination. Please note, we will ship our products through an IATA approved freight forwarder.

You can help us process your orders quickly and efficiently in a variety of ways:

  • Include a contact name, telephone number, and fax number on your purchase order. If you use a broker or agent to clear your shipments through customs, include the broker’s name, telephone number, and fax number as well.
  • Consolidate your orders. Minimize the number of shipments by consolidating the products that require air-freight shipment.
  • Consolidate orders from different departments within your institution. We can bill individual departments separately, if necessary. Please instruct us accordingly when placing your order.
  • Confirm your acceptance of air-freight costs on your order.
  • For collect shipments, include your account number with your designated carrier.
  • Submit orders once to avoid duplication. If you place orders by mail, fax or email, it is unnecessary to send a confirmation copy. Our Service Representatives are happy to assist you with the status of your order.